Fraud: An Unauthorized Use of Your Purchasing Card

Unrecognized charges on PaymentNet? Time is of the essence!

• The cardholder must call 800-270-7760 to report fraud immediately. Know the access code and DOB responses.
• The card will be cancelled, and a new one issued.
• Purchasing Services will contact you regarding your new card in 7-10 days.
• Cardholder must pick up the replacement card at French 220 (and present photo ID) or make alternate delivery arrangements with Card Services Staff.

Helpful handout:

Fraudulent Charges: Guide

UNDERSTANDING HOW JPMC RESOLVES FRAUDULENT CHARGES ON A PURCHASING CARD ACCOUNT
FRAUD PROCESSING EXAMPLE