Fraud: An Unauthorized Use of Your Purchasing Card
Unrecognized charges on PaymentNet? Time is of the essence!
- The cardholder must call 800-270-7760 to report fraud immediately. Know the access code and DOB responses.
- The card will be cancelled, and a new one issued.
- Purchasing Services will contact you to pick up new card in 7-10 days.
- Cardholder must pick up the replacement card at French 220 and present photo ID.
Reconcilers will find this handout helpful:
Fraudulent Charges: Reconcilers’ Guidance
UNDERSTANDING HOW JPMC RESOLVES FRAUDULENT CHARGES ON A PURCHASING CARD ACCOUNT
FRAUD PROCESSING EXAMPLE