• Use “Live Chat” feature to inquire about products if you need more info that the site provides.  If you ever need other types of customer service, contact 888.777.4044
• There is no minimum order, but best practice is to order weekly, or when order value will exceed $30.  However, if there’s a valid urgency, go ahead and place a smaller order.  Avoid paying full retail at a local store.
• Pullman campus units may now order Item 790206 Georgia-Pacific Spectrum^®  Multi-Use Copy Paper from University Stores at a savings of $4.  Ordering Information
• Your log in only works on the contract website:  https://business.officedepot.com

•  Greatest product selection
•  Contract pricing is displayed, and products are identified
•  Shipping is at no extra charge
•  Delivery is in 24-36 hours
•  Order Flow options exist: The order flow allows several people in a unit to select products on the website and forward their order to an Approver for release to Office Depot – click here for more information on Order Flows

Office Depot web Ordering Overview

•  Your Purchasing Card must be pre-authorized to receive master contract pricing at Office Depot stores
•  Items with best contract value are not identified
•  Contract pricing is not displayed
•  Each product is sold at contract or retail price, whichever is lowest

After processing your return on the Office Depot website, you will need to fill out a Return for Shipment of Merchandise form. Sample

•  Choose items marked on the contract website
•  Try remanufactured toner and ink cartridges with the Office Depot brand
•  Avoid in-store shopping. Instead, purchase online to identify products with the deepest contract discounts and see the full range of products available

Delegation Options:

• Do you want to let someone else place Office Depot orders on your PCard, without the need to approve every purchase? Use this form.
• Are you an Approver, but will be unavailable to approve purchases, and want to appoint a temporary Proxy Approver? Use this form.

Personal Reimbursement Requests

• Only in unusual circumstances should employees ever make a retail purchase and then request reimbursement
• Employees who make Office Depot purchases with personal funds pay full retail price; Contract savings are forfeited
• Full reimbursement is a waste of University resources – Departments may choose to reimburse at the contract rate, or not at all
  

Office Depot Business (Account # 89119651)
National IPA Cooperative Agreement
Strategic Contract Manager: Patty Gropp If you need help with account maintenance, e.g.

• Delivery address,
• PCard number,
• Order Flow model, or
• Password

please contact us at purchasing@wsu.edu with your request

Customer Service – 5:00 AM – 7:00 PM PST
Phone: 888.777.4044,  orders, products, returns

Departments should call Customer Service for assistance with:

• Ordering
• Checking the status of a submitted order
• Finding substitute products
• Determining state contract pricing

Report any unresolved issues or dissatisfaction with customer service to purchasing@wsu.edu

Account Manager
Heather Hudson: heather.hudson@officedepot.com

Departments should call our Account Manager for assistance with:

• Issues that Customer Service is unable to resolve
• Delivery questions
• Invoicing issues

Certain sustainable practices are mandated by RCW 43.19. Refer to guidance at Purchasing, Using, and Recycling Multipurpose Paper for details.

• Item 125420 Aspen 100 multipurpose paper with 100% recycled content.
  Pullman units should order this product at the contract price from University Stores. It is WSU Item 62440.
• Item 53733 TreeZero sugarcane paper
• Item 116946 Aspen 30 multipurpose paper with 30% recycled content, as an alternate to Aspen 100, if copier equipment cannot process 100% recycled content product.